PNC Capital Markets has announced their acquisition of Ambassador Financial Group, subject to closing conditions. This web site is scheduled to transition to PNC on April 12th.


Business Continuity Planning Disclosure Statement

Ambassador Financial Group, Inc (AFG) has developed a Business Continuity Plan regarding how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions are unpredictable, flexibility is crucial in responding to actual events as they occur. With that in mind, we are providing you with this information regarding our business continuity plan.

Contacting Us – If after a significant business disruption you cannot contact us as you usually do at 610-351-1633 or by email (through your rep or at, you should call our alternative numbers 610-366-1898 (Jack Payne) or 610-360-9814 (Robert Pachence), or go to our web site at If you cannot access us through either of those means, contact our clearing firm, RBC Correspondent Services at 612-371-7830, at, or by mail at RBC Correspondent Services, Attn: Relationship Management, 60 South 6th Street P18, Minneapolis, MN 55402, for information on pending trades, delivery instructions, how to place orders, or direction on AFG related matters.

Our Business Continuity Plan – We plan to quickly recover and resume business operations after a significant business disruption. This response will include safeguarding employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.

Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business. Our clearing firm, RBC Correspondent Services, backs up important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within 4 hours in most scenarios. Your orders and requests for funds and securities could be delayed during this period.

Varying Disruptions – Significant business disruptions can vary in their scope, such as affecting only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these scenarios, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site if needed and expect to recover and resume business within 24 hours. In a disruption affecting our business district, city, or region, we will work to transfer our operations to a site outside of the affected area, and recover and resume business within one to two business days. In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and notify you through our web site,, or our customer emergency number, 610-366-1898. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customers prompt access to their funds and securities.

For more information – If you have questions about our business continuity planning, contact us at 610-351-1633, by email at, or by mail at Ambassador Financial Group, Inc. 1605 N. Cedar Crest Blvd., Suite 508, Allentown, PA 18104